A little help,
when you need it.
Questions about your event, photos, or account? Get in touch.
Tell us what happened and which device you’re using. If you see an error, include its message so we can help.
Quick answers
How do I join an event?
Scan the QR code or open the invitation link shared by your host, then follow the instructions to join. If the invitation isn’t working, ask your host to send it again.
Do guests need to download the app?
Guests on supported iPhones can join through the App Clip without downloading the full app. Open your host’s invitation to get started.
When can I see the shared album?
Check the reveal time shown in your event. The host’s settings determine when the shared album becomes available.
How long are photos kept?
Photos are kept for one year after the event ends, unless deleted earlier. Download the photos you want to keep before that period expires.
What happens when I delete my account?
Your hosted events and their albums are deleted. Photos you contributed to other hosts’ events aren’t automatically deleted; your name and profile association are removed. Delete any contributions you want removed before deleting your account.
How do I report a photo or participant?
Use Report Photo or Block Participant in the app. You can also contact [email protected] for help.